Privacy Policy

Last Updated: August 7, 2026

This Privacy Policy explains how Tunii ("Tunii," "we," "us," or "our") collects, uses, stores, and shares information when you access or use our website, audio processing services, and related features (collectively, the "Services").

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information generated through your use of the Services, and certain technical information collected automatically.

1.1 Account Information

When you create or use a Tunii account, we may collect information such as:

• Your email address;
• Account identifiers;
• Account creation and status information;
• Free and purchased processing-minute balances;
• Purchase and transaction records associated with your account; and
• Other information necessary to operate and manage your account.

1.2 Audio Files and Processing Information

When you use Tunii's audio separation features, you may upload audio files for processing.

We may collect and temporarily store information such as:

• Original audio files you upload;
• Audio files generated through the separation process;
• File names;
• File formats;
• File sizes;
• Audio duration;
• Selected processing options;
• Upload and processing timestamps;
• Processing status; and
• Technical or error information related to the processing request.

We use this information to provide the audio processing functionality you request, make processed files available to you, troubleshoot technical issues, and operate the Services.

1.3 Payment Information

Payments for Tunii are processed through Creem.

Payment information required to complete a purchase may be processed by Creem in accordance with its own privacy practices.

We may receive limited transaction information necessary to confirm purchases, provide purchased processing minutes, process refunds, maintain transaction records, and provide customer support.

1.4 Communications

If you contact us, we may collect information contained in your communication, including:

• Your email address;
• The content of your message;
• Information you voluntarily provide; and
• Information necessary to respond to your request or provide support.

1.5 Information Collected Automatically

When you access or use the Services, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Access dates and times;
• Session information;
• Usage activity;
• Error logs; and
• Other diagnostic or technical information.

We may use this information to operate, maintain, secure, troubleshoot, and improve the Services.

2. Cookies and Similar Technologies

Tunii may use cookies, local storage, and similar technologies to operate the Services.

These technologies may be used for purposes such as:

• Keeping users signed in;
• Maintaining account sessions;
• Remembering preferences;
• Maintaining website functionality;
• Protecting account security; and
• Preventing misuse of the Services.

You can control or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the availability or functionality of certain parts of the Services.

3. How We Use Your Information

We may use the information we collect for the purposes described below.

3.1 Providing the Services

We may use your information to:

• Create and manage user accounts;
• Authenticate users;
• Process uploaded audio;
• Generate separated audio files;
• Provide processing results;
• Manage free and purchased processing minutes;
• Confirm purchases;
• Provide customer support; and
• Operate other features of the Services.

3.2 Maintaining and Improving the Services

We may use information to:

• Monitor service performance;
• Diagnose and resolve technical problems;
• Improve reliability and functionality;
• Understand how the Services are used;
• Develop and improve features; and
• Maintain service availability.

3.3 Security and Abuse Prevention

We may use account, usage, and technical information to:

• Protect user accounts;
• Detect suspicious activity;
• Prevent fraud or misuse;
• Prevent attempts to circumvent usage limits;
• Protect our systems and infrastructure; and
• Enforce our Terms of Service.

3.4 Transactions

We may use transaction-related information to:

• Confirm purchases;
• Add purchased processing minutes to accounts;
• Handle refunds or payment-related requests;
• Maintain transaction records; and
• Resolve billing or support issues.

3.5 Communications

We may use your contact information to:

• Respond to your inquiries;
• Provide customer support;
• Send account-related notices;
• Send transaction-related information;
• Notify you about important changes to the Services; and
• Send security or administrative communications.

3.6 Legal and Compliance Purposes

We may use information where reasonably necessary to:

• Comply with applicable laws or legal obligations;
• Respond to lawful requests from authorities;
• Investigate suspected fraud, abuse, or unlawful activity;
• Protect our rights and property; and
• Establish, exercise, or defend legal claims.

4. How We Share Information

We may share information in the circumstances described below.

4.1 Service Providers

We may use third-party service providers to help us operate, maintain, support, secure, and provide the Services.

These providers may process information as necessary to perform services on our behalf.

4.2 Payment Services

Payments are processed through Creem.

Information necessary to complete a payment may be processed by Creem under its own privacy policy and terms.

4.3 Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to valid legal processes or government requests;
• Protect our rights or property;
• Investigate fraud, abuse, or security incidents;
• Protect users or the public; or
• Establish, exercise, or defend legal claims.

4.4 Business Transfers

If Tunii is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction.

Where required by applicable law, we will provide appropriate notice.

4.5 With Your Consent

We may share information with third parties where you request or consent to such sharing.

5. Audio File Retention

Audio files uploaded to or generated through Tunii are retained temporarily.

Original uploaded audio files and processed audio files may be stored for up to 30 days.

After the applicable retention period, files are scheduled for deletion in accordance with our normal data retention procedures.

Files may be deleted earlier where:

• They are no longer necessary to provide the Services;
• Processing fails;
• You delete them through available functionality;
• Your account is deleted; or
• We determine that deletion is necessary for security, legal, or operational reasons.

Limited technical or processing information associated with a processing job may be retained after the audio files themselves have been deleted where necessary for account management, service operation, security, billing, dispute resolution, or legal compliance.

6. Retention of Other Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Account Information

Account information may generally be retained for as long as your account remains active.

If your account is deleted, we may delete or anonymize associated personal information, except where retention is necessary for legitimate business, security, fraud prevention, dispute resolution, or legal purposes.

6.2 Transaction Information

Certain transaction records may be retained where necessary for:

• Accounting;
• Tax requirements;
• Refunds;
• Payment disputes;
• Fraud prevention; or
• Legal compliance.

6.3 Technical Information

Technical, security, and usage logs may be retained for a reasonable period where necessary to operate the Services, investigate incidents, diagnose technical problems, prevent misuse, or maintain security.

7. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include appropriate access controls, authentication mechanisms, encrypted network connections, secure infrastructure, and other security practices.

However, no method of transmission over the Internet or method of electronic storage is completely secure.

Therefore, we cannot guarantee the absolute security of your information.

8. International Data Transfers

Tunii and the service providers we use may process or store information in countries other than the country where you live.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we take appropriate measures designed to protect personal information when it is transferred internationally.

9. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.

These rights may include the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Request portability of certain information;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint with an applicable data protection authority.

You may also request deletion of your Tunii account.

We may need to retain certain information where required or permitted by applicable law, including information necessary for transaction records, fraud prevention, security, dispute resolution, or legal compliance.

We may need to verify your identity before completing certain privacy-related requests.

To exercise your privacy rights, contact us at support@tunii.net.

10. Privacy Rights for Users in Certain Regions

Users located in certain jurisdictions, including the European Economic Area, United Kingdom, California, and other regions with applicable privacy laws, may have additional rights concerning their personal information.

Where required by applicable law, we will process requests relating to access, correction, deletion, restriction, objection, portability, or other applicable privacy rights.

Where applicable, our processing of personal information may be based on:

• The performance of a contract with you;
• Our legitimate interests in operating, securing, and improving the Services;
• Your consent; or
• Compliance with legal obligations.

11. Children's Privacy

The Services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13.

Where applicable law requires a higher minimum age for the collection or processing of children's personal information without parental consent, we follow the applicable legal requirements.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us at support@tunii.net.

If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.

12. Third-Party Services and Links

The Services may contain links to or interact with third-party websites, services, or technologies.

These third parties operate according to their own privacy policies and terms.

Tunii is not responsible for the privacy, security, or data-handling practices of third-party services that we do not control.

We encourage you to review the privacy policies of third-party services before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to the Services;
• Changes to our data practices;
• Changes to applicable laws;
• Changes to service providers; or
• Other operational or legal developments.

When we update this Privacy Policy, we will update the Last Updated date at the top of this page.

Where required by law or where changes are material, we may provide additional notice through the Services, by email, or through another appropriate method.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have questions about how your information is handled, you can contact us:

Tunii

Website: https://tunii.net

Email: support@tunii.net

support@tunii.net